Return Policy
Overview
This Return Policy outlines the terms and conditions for returns and refunds of products purchased from Scentmyaromaio.
Return Eligibility
Due to the perishable nature of our products, returns are generally not accepted. However, we want to ensure your satisfaction. If you have concerns about your purchase, please contact us within 24 hours of receiving your order.
Quality Issues
If you receive a product that does not meet our quality standards or is damaged during delivery, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund.
Refund Process
Refunds, when applicable, will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account after approval.
Contact for Returns
To initiate a return or discuss a quality concern, please contact us:
- Email: help@scentmyaromaio.world
- Phone: +1 (308) 389-7250
- Include your order number and a description of the issue
Product Condition
Due to the fresh nature of our products, items must be returned in their original condition if a return is approved. Products that have been consumed or significantly altered cannot be returned.
Shipping Costs
If a return is approved due to our error or a quality issue, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping expenses.
Timeframe
All return requests must be initiated within 24 hours of receiving your order. After this period, returns may not be accepted due to product freshness.
Exceptions
Custom orders or special requests may have different return policies. Please confirm return eligibility at the time of ordering for custom products.
Questions
If you have questions about this Return Policy, please contact us:
Email: help@scentmyaromaio.world
Phone: +1 (308) 389-7250
Address: 2405 S North Rd, Grand Island, NE 68803, United States